Refund & Return Policy

Refund & Return Policy THE HONOR UNION

At The Honor Union, we stand behind the quality of our products and our mission. This policy governs all refund and return requests for purchases made at thehonorunionusa.com. By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all product purchases. To be eligible, all of the following conditions must be met:

  • Refund requests must be submitted within thirty (30) days of the confirmed delivery date.
  • Items must be returned in unused, unworn condition in original packaging.
  • Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
  • Shipping and handling fees are non-refundable.

Carrier delivery confirmation constitutes proof of delivery and establishes the start of the 30-day window, even without a signature. Refund requests submitted outside the 30-day window are generally not eligible. Nothing in this policy limits any rights you may have under applicable state or federal law.

2. Non-Eligible Refund Requests

The following are generally not eligible for refunds:

  • Refund requests submitted outside the 30-day guarantee period.
  • Items that have been worn, washed, or are not in original condition.
  • Shipping and handling fees.

3. Subscriptions & Recurring Charges

3.1 Honor Club Membership

The Honor Club membership is billed at $29.99 every 28 days, beginning 14 days after your initial order, as disclosed at checkout. The 30-day money-back guarantee applies to physical product purchases.

If you have any questions or concerns about a membership charge, please contact us at Hello@thehonorunionusa.com before contacting your bank — we will assist you immediately and resolve any issue on the spot.

3.2 Automatic Renewal

YOUR HONOR CLUB MEMBERSHIP WILL AUTOMATICALLY RENEW EVERY 28 DAYS AT $29.99 UNTIL CANCELLED. BY COMPLETING YOUR PURCHASE YOU EXPRESSLY AGREE TO THESE AUTOMATIC RENEWAL TERMS AS DISCLOSED AT CHECKOUT.

3.3 Cancellation

You may cancel your Honor Club membership at any time by logging into your member portal or by emailing Hello@thehonorunionusa.com. No phone call required. To avoid a recurring charge, cancellation must be completed at least twenty-four (24) hours before your next scheduled billing date. You will receive a cancellation confirmation email immediately after cancelling.

California residents may cancel before their first billing date to avoid any charges.

If you have any questions about a charge on your account, contact us before contacting your bank — we are here to help and will resolve it immediately.

3.4 Billing Information

You are responsible for maintaining current and accurate billing information. Updates can be made through your member portal or by contacting Hello@thehonorunionusa.com.

4. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at Hello@thehonorunionusa.com within forty-eight (48) hours of delivery with your order number and photos of the issue. You do not need to return the damaged item. We will send a replacement at no cost or issue a full refund at our discretion.

5. Order Cancellations

You may request cancellation of a one-time order within two (2) hours of purchase by contacting Hello@thehonorunionusa.com. Once an order has been processed or shipped, it cannot be cancelled. If your order has already shipped, the standard 30-day money-back guarantee applies.

6. How to Request a Refund

To submit a refund request within the eligible 30-day window:

  • Email Hello@thehonorunionusa.com with your order number and the reason for your request.
  • Our team will review your request and respond within 2 business days.
  • If a return is required, ship the item using a trackable carrier to the address provided in your return authorization. Package the item securely in its original packaging.
  • Approved refunds will be issued to your original payment method within 10 business days of receipt and inspection. Bank posting times may vary.
  • A confirmation email will be sent once your refund is processed.

7. Lost or Undelivered Packages

If your package does not arrive within the estimated delivery timeframe, contact us at Hello@thehonorunionusa.com to initiate a carrier investigation. We are not responsible for packages lost due to incorrect shipping information provided by the customer.

8. Shipping Costs

Shipping and handling fees are non-refundable in all circumstances, including approved refund requests. Return shipping costs are the customer's responsibility unless the item received was defective or incorrect, in which case The Honor Union will provide a prepaid return label.

9. Policy Amendments

The Honor Union reserves the right to update or amend this policy at any time. Changes take effect immediately upon publication on our website. Your continued use of our website or purchase of products constitutes acceptance of the then-current policy.

10. Acknowledgment of Policy

By placing an order with The Honor Union, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy, including all eligibility requirements and limitations.

11. Contact Information

For all refund and return inquiries:

Phone: +1 720 861 0028 · Mon–Fri 10:00 AM – 2:00 PM ET Email: hello@thehonorunionusa.com · Mon–Fri 8AM–8PM ET · Sat–Sun 10AM–4PM ET

All messages received during support hours are answered within 2 hours.