Holiday shipping deadlines vary depending on the product and shipping method selected. Estimated delivery timeframes are listed on each product page to help you plan accordingly.

We work diligently to fulfill every order as quickly as possible and rely on carrier delivery estimates for final arrival dates. During peak seasons, we recommend placing orders early and allowing additional time — especially if your purchase is a gift being forwarded to someone else.

Every order supports a greater mission, and we are committed to getting it to you with care and efficiency.

If your order does not meet expectations, we offer exchanges (via store credit of equal value) or refunds within 30 days of the order date.

To initiate a return or exchange, please contact our support team through our website. Most items must be returned to us in new condition before a refund is issued. Certain exclusions may apply.

We believe in standing behind what we offer — just as we stand behind our mission.

A pre-order item is a product purchased before it is available for immediate shipment. By placing a pre-order, you reserve the item and agree that it will ship once it becomes available.

Please note:

• Estimated arrival dates are provided but may change depending on production or supplier timelines.
• If your order contains both pre-order and in-stock items, the full order will ship once the pre-order item is ready.

We appreciate your patience — many of our pieces are produced intentionally and in limited runs to ensure quality and purpose.

We do not offer printed catalogs at this time. Our full collection is available online, where you can explore every product and learn how your purchase supports our mission.

You will receive an email confirmation once your order is placed. In rare cases, an order may need to be canceled after review.

This may occur if:

• An item becomes unavailable
• We are unable to verify or ship to the address provided
• A payment issue prevents processing

If this happens, you will be notified promptly and any applicable refund will be issued.

We understand that every purchase represents something meaningful, and we do not take cancellations lightly.

Most orders ship within 3 business days (Monday–Friday). Once your order has shipped, you will receive a confirmation email with tracking details.

To check your order status at any time, visit our Order Tracking page and enter your email address and shipping zip code.

If no tracking information appears, your order is likely still being prepared for shipment.

If you need assistance, our support team is available through the contact form on our website.

If you need to modify or cancel your order, please contact us as soon as possible through our website.

While we cannot guarantee changes once processing has begun, we will always do our best to accommodate your request.

We understand that every order matters — and we handle each one with care and attention.

Orders are typically processed within 24–48 hours (Monday–Friday, excluding holidays).

Once shipped, most U.S. orders arrive within 2–5 business days. Delivery times may be slightly longer for Alaska, Hawaii, Puerto Rico, and U.S. territories.

You will receive tracking information via email as soon as your order ships, allowing you to follow it every step of the way.

In most cases, packages arrive shortly after being marked as delivered. Occasionally, carriers may scan a package early or experience minor delivery delays.

If your tracking shows “Delivered” but you cannot locate your package, please take the following steps:

• Confirm the shipping address listed on your order
• Check around your delivery area (porch, side door, garage, mailbox, etc.)
• Look for a delivery notice
• Ask family members, neighbors, or building management if they accepted the package on your behalf
• Check any centralized mail areas (cluster boxes, mailrooms, parcel lockers, etc.)
• Allow up to 3 additional business days (Monday–Friday) for the package to arrive

If your order has not appeared after 3 business days from the marked delivery date, please contact us through our website. We will review the situation and work toward a resolution.

We take every order seriously — because every purchase supports a greater mission.

If you experience a delivery issue, we recommend first contacting the shipping carrier directly, as they can often provide the fastest update on your package.

If you are unable to resolve the issue with the carrier, please contact us through our website. We will review the situation and work with you toward an appropriate resolution.

We understand that every order matters, and we are committed to ensuring you are taken care of.

You will receive an email confirmation once your order is placed. In rare circumstances, an order may need to be canceled after review.

This may occur if:

• An item becomes unavailable
• We are unable to verify or ship to the address provided
• A payment issue prevents successful processing

If your order is canceled, you will be notified promptly and any applicable refund will be issued.

We do not take cancellations lightly. Every purchase represents support for a mission that matters, and we aim to handle each order with care and integrity.

If your order does not meet expectations, you may request an exchange (via store credit of equal value) or a refund within 90 days of your order date.

To begin a return or exchange, please contact us through the form on our website. Most items must be returned in new condition before a refund is issued. Certain exclusions may apply.

We stand behind the quality of our products and will work to ensure you are treated fairly.

Replacements

If you receive an incomplete order or an item that arrives incorrect, damaged, or defective, we will make it right.

Replacements are available within 90 days of your order date. If the original item is no longer available, you may choose between store credit or a refund.

To request a replacement, please contact us through our website so we can review the situation and assist you promptly.

Refunds are issued either to your original payment method or as store credit.

Please allow up to 10 business days (Monday–Friday) for your refund to process and reflect in your account. If you have not received your refund after this timeframe, we recommend contacting your bank or credit card provider, as processing times may vary.

If you still need assistance, our support team is available to help.

To create an account:

1. Visit the Customer Login page on our website.
2. Select “Create Account” or “Sign Up.”
3. Enter your name, email address, and password.
4. Submit the form, and your account will be ready to use.

You may also choose to subscribe to our email updates during sign-up.

Please note: An account is not required to place an order. You are always welcome to check out as a guest.

Visit the Customer Login page on our website and enter the email address and password associated with your account.

If you experience any issues accessing your account, our support team is available to assist.

To reset your password, visit the login page and select “Forgot Password.” Enter the email address associated with your account, and you will receive a password reset link.

If you do not see the email within a few minutes, please check your spam or junk folder.

If you continue to experience issues, contact us through our website and we will help you regain access.

Your payment method is charged at the time you place your order and complete checkout.

Once your purchase is confirmed, you will receive an email receipt for your records.

The Honor Union USA accepts the following payment methods:

• Major credit and debit cards (Visa, MasterCard, American Express, Discover, JCB, UnionPay)
• PayPal
• Google Pay
• Shop Pay
• Other secure digital payment methods available at checkout

All transactions are processed securely to protect your information.

If you have a promo code, e-gift certificate, or store credit, enter the code at checkout before completing your purchase.

Once applied successfully, the discount will be reflected in your order total prior to payment.

If your code isn’t applying, it may be due to one of the following:

• The code has expired
• The code has reached its usage limit
• The code is not valid for the item(s) in your cart
• The code was entered incorrectly
• Another code has already been applied (only one code may be used per order)

If you believe your code is valid and are still experiencing issues, please contact us through our website. We’re happy to review it for you.

If an item you purchased is marked down shortly after your order ships, you may request a price adjustment within 30 days of your original shipment date.

Please note the following guidelines:

• We are unable to match order-level promotions, gift card offers, or shipping discounts
• Adjustments are limited to a maximum of 3 units per item
• Approved adjustments will be credited back to your original form of payment

To request a price adjustment, please contact us through our website.

We strive to operate with fairness and integrity while remaining focused on our mission to support veterans in need.

Every purchase made through The Honor Union USA carries purpose.

We commit 50% of all proceeds to fund the training and placement of service dogs for U.S. veterans living with PTSD. These are real, ongoing efforts that provide life-changing support to veterans facing the lasting effects of service.

When you shop with The Honor Union, you are not simply buying a product — you are contributing directly to a mission that restores independence, stability, and hope.

Purchases made through our store are not tax deductible, as they are retail transactions.

However, if you choose to make a direct donation through one of our partnered nonprofit organizations, those donations may be tax deductible according to applicable laws.

We encourage anyone who wishes to contribute beyond a purchase to consider making a direct donation to further support veterans in need.

To receive updates, new product releases, and mission news, enter your email address in the subscription form located at the bottom of our website.

Subscribers receive early access to select releases and updates on how their purchases are supporting veterans.

If you wish to stop receiving marketing emails, simply click the “Unsubscribe” link located at the bottom of any email we’ve sent.

Your preferences will be updated promptly.

To stop receiving text messages, reply STOP to any Honor Union text message.

If you need additional assistance, you can contact us through our website.

Support Hours:

Monday–Friday: 9:00 AM – 5:30 PM PST

Saturday–Sunday: Closed

Holidays: Closed

Response Time:

We respond to most inquiries within 24–48 business hours (Monday–Friday).

Every message matters to us, and we are committed to assisting you as promptly as possible.

If an item is currently unavailable, you can sign up to receive a notification when it returns.

Simply visit the product page and select “Notify Me When Available.” Enter your email address, and we’ll send you an update if the item is restocked.

Please note: Back-in-stock notifications do not reserve inventory. Availability is first come, first served.

Your privacy is important to us. We are committed to protecting your personal information and handling it responsibly.

For full details, please review our Privacy Policy available on our website.