Most orders ship within 3 business days (Monday–Friday). Once your order has shipped, you will receive a confirmation email with tracking details.

To check your order status at any time, visit our Order Tracking page and enter your email address and shipping zip code.

If no tracking information appears, your order is likely still being prepared for shipment.

If you need assistance, our support team is available through the contact form on our website.

If you need to modify or cancel your order, please contact us as soon as possible through our website.

While we cannot guarantee changes once processing has begun, we will always do our best to accommodate your request.

We understand that every order matters — and we handle each one with care and attention.

Orders are typically processed within 24–48 hours (Monday–Friday, excluding holidays).

Once shipped, most U.S. orders arrive within 2–5 business days. Delivery times may be slightly longer for Alaska, Hawaii, Puerto Rico, and U.S. territories.

You will receive tracking information via email as soon as your order ships, allowing you to follow it every step of the way.

In most cases, packages arrive shortly after being marked as delivered. Occasionally, carriers may scan a package early or experience minor delivery delays.

If your tracking shows “Delivered” but you cannot locate your package, please take the following steps:

• Confirm the shipping address listed on your order
• Check around your delivery area (porch, side door, garage, mailbox, etc.)
• Look for a delivery notice
• Ask family members, neighbors, or building management if they accepted the package on your behalf
• Check any centralized mail areas (cluster boxes, mailrooms, parcel lockers, etc.)
• Allow up to 3 additional business days (Monday–Friday) for the package to arrive

If your order has not appeared after 3 business days from the marked delivery date, please contact us through our website. We will review the situation and work toward a resolution.

We take every order seriously — because every purchase supports a greater mission.

If you experience a delivery issue, we recommend first contacting the shipping carrier directly, as they can often provide the fastest update on your package.

If you are unable to resolve the issue with the carrier, please contact us through our website. We will review the situation and work with you toward an appropriate resolution.

We understand that every order matters, and we are committed to ensuring you are taken care of.

You will receive an email confirmation once your order is placed. In rare circumstances, an order may need to be canceled after review.

This may occur if:

• An item becomes unavailable
• We are unable to verify or ship to the address provided
• A payment issue prevents successful processing

If your order is canceled, you will be notified promptly and any applicable refund will be issued.

We do not take cancellations lightly. Every purchase represents support for a mission that matters, and we aim to handle each order with care and integrity.

If your order does not meet expectations, you may request an exchange (via store credit of equal value) or a refund within 30 days of your order date.

To begin a return or exchange, please contact us through the form on our website. Most items must be returned in new condition before a refund is issued. Certain exclusions may apply.

We stand behind the quality of our products and will work to ensure you are treated fairly.

Replacements

If you receive an incomplete order or an item that arrives incorrect, damaged, or defective, we will make it right.

Replacements are available within 30 days of your order date. If the original item is no longer available, you may choose between store credit or a refund.

To request a replacement, please contact us through our website so we can review the situation and assist you promptly.

Refunds are issued either to your original payment method or as store credit.

Please allow up to 10 business days (Monday–Friday) for your refund to process and reflect in your account. If you have not received your refund after this timeframe, we recommend contacting your bank or credit card provider, as processing times may vary.

If you still need assistance, our support team is available to help.

Your purchase includes enrollment in The Honor Club — our VIP membership at $29.99, billed every 28 days beginning 14 days after your order.

As a member you receive:

• 30% off everything in the store, applied automatically at checkout
• Exclusive access to our member-only collection
• Early access to every new exclusive release

When you complete a purchase, you agree to The Honor Club membership at $29.99, billed every 28 days beginning 14 days after your order — as disclosed at checkout. You will have immediate access to VIP pricing and exclusive member benefits from the moment you join.

You can cancel anytime by logging into your member portal with your email address, by emailing Hello@thehonorunionusa.com, or by calling +1 720 861 0028. To avoid being charged for the next cycle, cancel at least 24 hours before your next billing date. No future charges will be made after cancellation.

We handle every membership concern on a case-by-case basis. If you have questions about a charge, contact us at Hello@thehonorunionusa.com or call +1 720 861 0028 and we will assist you immediately.

Visit The Honor Club VIP collection on our website to access exclusive member pricing. You can log into your member portal with the email address you used at checkout to manage your membership.

This charge is for your Honor Club membership at $29.99, billed every 28 days — which was disclosed at checkout before your purchase was completed. As a member you have access to 30% off everything in our store, our exclusive member collection, and early access to new releases. If you have any questions or concerns, contact us at Hello@thehonorunionusa.com or call +1 720 861 0028 and we will sort it out immediately.

The Honor Union USA accepts the following payment methods:

• Major credit and debit cards (Visa, MasterCard, American Express, Discover)
• Google Pay
• Apple Pay
• Other secure digital payment methods available at checkout

All transactions are processed securely to protect your information.

If you have a promo code, e-gift certificate, or store credit, enter the code at checkout before completing your purchase.

Once applied successfully, the discount will be reflected in your order total prior to payment.

If your code isn’t applying, it may be due to one of the following:

• The code has expired
• The code has reached its usage limit
• The code is not valid for the item(s) in your cart
• The code was entered incorrectly
• Another code has already been applied (only one code may be used per order)

If you believe your code is valid and are still experiencing issues, please contact us through our website. We’re happy to review it for you.

If an item you purchased is marked down shortly after your order ships, you may request a price adjustment within 30 days of your original shipment date.

Please note the following guidelines:

• We are unable to match order-level promotions, gift card offers, or shipping discounts
• Adjustments are limited to a maximum of 3 units per item
• Approved adjustments will be credited back to your original form of payment

To request a price adjustment, please contact us through our website.

We strive to operate with fairness and integrity while remaining focused on our mission to support veterans in need.

We are not a nonprofit, we do not accept tax-deductible donations, and purchases made through our store do not qualify as charitable contributions.

Our verified nonprofit partner is Veterans Moving Forward — a 501(c)(3) organization dedicated to training and placing service dogs with U.S. veterans at no cost to them. The Honor Union is listed as a verified corporate partner of Veterans Moving Forward. Every contribution we make is published with official proof, including the amount, date, and Contribution ID — verifiable directly through Veterans Moving Forward.

Learn more about our partner →

Every purchase made through The Honor Union includes a contribution to our verified 501(c)(3) nonprofit partner dedicated to supporting U.S. veterans. The Honor Union is not a nonprofit organization — we are a for-profit retail brand. Contributions are made voluntarily by The Honor Union on behalf of its customers. Contribution amounts vary and are determined at our sole discretion. We publish the official receipt every time a contribution is made — with the amount, date, and Contribution ID — on our Impact Page.

Purchases made through our store are not tax deductible, as they are retail transactions with a for-profit company. The Honor Union is not a nonprofit and purchases do not qualify as charitable donations. If you wish to make a tax-deductible donation directly, you can do so through Veterans Moving Forward at vetsfwd.org.

To receive updates, new product releases, and mission news, enter your email address in the subscription form located at the bottom of our website.

Subscribers receive early access to select releases and updates on how their purchases are supporting veterans.

If you wish to stop receiving marketing emails, simply click the “Unsubscribe” link located at the bottom of any email we’ve sent.

Your preferences will be updated promptly.

To stop receiving text messages, reply STOP to any Honor Union text message.

If you need additional assistance, you can contact us through our website.

Contact

Need help? We've got you.

Phone support: +1 720 861 0028

· Mon–Fri, 10:00 AM – 2:00 PM ET

Email: hello@thehonorunionusa.com

· Mon–Fri 8AM–8PM ET
· Sat–Sun 10AM–4PM ET

All messages received during support hours are answered within 2 hours.

If an item is currently unavailable, you can sign up to receive a notification when it returns.

Simply visit the product page and select “Notify Me When Available.” Enter your email address, and we’ll send you an update if the item is restocked.

Please note: Back-in-stock notifications do not reserve inventory. Availability is first come, first served.

Your privacy is important to us. We are committed to protecting your personal information and handling it responsibly.

For full details, please review our Privacy Policy available on our website.